Get a free estimate

Privacy

Privacy Policy

Privacy Policy

Royal Concrete Resurfacing Last updated: 4 September 2026

Who we are

Royal Concrete Resurfacing (“we”, “us”, “our”) operates www.rcrau.com.au and provides concrete resurfacing services across Sydney.

This policy explains what personal information we collect through our website and our business, how we use it, who we share it with, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

Information you give us. When you request an estimate, fill in a form on our site, call us, email us, or message us, we may collect:

  • your name
  • phone number
  • email address
  • the address of the property you want work done on
  • details about the job (surface type, size, photos you send us, timing)
  • any other information you choose to include in your message

Information collected automatically. When you visit our website we may collect technical information through cookies and similar tools, including:

  • your IP address and approximate location (suburb or city level)
  • your browser and device type
  • the pages you viewed, how long you stayed, and the links you clicked
  • the website or search that referred you to us

We do not collect sensitive information (such as health, racial or political information), and we do not collect payment card details through this website.

How we use it

We use your information to:

  • respond to your enquiry and provide you with an estimate
  • schedule, carry out and follow up on work
  • send you quotes, invoices and job-related communications
  • keep records of the work we’ve done
  • improve our website and understand how visitors use it
  • measure the performance of our advertising
  • comply with our legal and tax obligations

If you have asked us for an estimate, we may follow up with you about that enquiry. We will not add you to a marketing list without your consent, and you can opt out of any marketing message at any time.

Cookies and analytics

Our website uses cookies — small files stored on your device — to make the site work and to help us understand how it’s being used. We use:

  • Essential cookies, needed for the site and forms to function.
  • Analytics cookies, such as Google Analytics, which tell us how many people visit, which pages they view and where they came from. This data is aggregated and does not identify you personally.
  • Advertising cookies, where we run advertising, which help us measure which ads lead to enquiries and may allow us to show ads to people who have visited our site.

You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.

You can opt out of Google Analytics using Google’s browser add-on: https://tools.google.com/dlpage/gaoptout

Who we share it with

We don’t sell your personal information. We share it only where it’s needed to run our business:

  • Service providers who help us operate — our website host, our customer enquiry and CRM platform, email provider, accounting software, and analytics and advertising providers such as Google.
  • Contractors and suppliers where they need your details to complete work at your property.
  • Professional advisers, insurers and regulators, or where we’re required to disclose information by law.

Some of these providers store data on servers outside Australia, including in the United States. Where that happens we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

Reviews and testimonials

If you leave us a Google review, that review is public and governed by Google’s own terms and privacy policy. We may display reviews and testimonials on our website. We only publish job photos and before/after images of your property with your permission, and we don’t include your address or contact details.

How we store and protect it

We store your information in secured business systems and take reasonable steps to protect it from misuse, loss, and unauthorised access or disclosure. No method of transmission over the internet is completely secure, so we can’t guarantee absolute security.

We keep your information only as long as we need it for the purposes above or to meet our legal record-keeping obligations, then destroy or de-identify it.

Accessing or correcting your information

You can ask us for a copy of the personal information we hold about you, or ask us to correct it if it’s wrong or out of date. Contact us using the details below. We’ll respond within a reasonable time, normally within 30 days. There’s no charge, though we may ask you to verify your identity first.

You can also ask us to delete your information, and we’ll do so unless we’re required to keep it.

Third-party links

Our website may link to other websites. We aren’t responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

Complaints

If you think we’ve mishandled your personal information, contact us first using the details below and we’ll investigate and respond.

If you’re not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):

Changes to this policy

We may update this policy from time to time. The current version will always be on this page, with the date it was last updated shown at the top.

Contact us

Royal Concrete Resurfacing

Phone: 0414 333 600

Email: info@rcrau.com.au